This christmas time was quite an eye opener for me. I was staying over with the family of someone my daughter is partner to, so we are not all related but it feels as if we are. We all bring different talents and strengths to the table, I am particularly good at secretarial work, office administration and typing in particular. My daughter also offers those skills plus running an office, all the problem solving skills needed to run the chat line for their business – and believe me, some diplomacy is needed in that area. Her partner, the young md of the outfit, is extremely bright and a good speaker, knowledgeable in all aspects of their business and able to convey this knowledge and information to his audience with aplomb. They update their knowledge constantly with online courses and ensure what they tell customers is absolutely current and correct.